Refund and Cancellation Policy

You can cancel Next Move, Best Move Plus any time: open the Plus page in the app and choose Manage membership, which opens your secure Stripe billing portal. From there you can cancel in a few taps. If you have trouble, contact us through Contact & Support and we will help.

Cancellation stops future renewals. You keep your Plus membership until the end of the period you already paid for, and you will not be charged again after that.

Refund requests are reviewed case by case, subject to applicable law. To request a refund, use Contact & Support in the app and include the email used at checkout so the order can be located. Approved refunds return to the original payment method, and processing time can depend on your bank. Your statutory rights are not affected.

Next Move, Best Move Points and Level XP are free program features, not purchased currency, so they cannot be refunded or exchanged for cash. Unused points, XP, and rewards that are unavailable or not yet funded have no cash value and are not refundable.